Cosy Cribs is proud to supply our quality furniture to customers living all over Australia. We use a number of reputable carriers depending on the customer’s location which can offer the best service, care and price for our customers.
Shipping costs are calculated on based on your location, weight and dimensions of the items at checkout. You can get an estimate based on your postcode on each product page. Delivery charges with all national carriers increase dramatically to areas deemed as ‘regional’. If you live a regional area and want to see if you can lower the delivery charge, we can quote for delivery to a friend or relative living in the nearest metropolitan area.
Please provide a physical address for delivery, as we are not able to deliver to P.O. Boxes. For some of our items It is possible to track your order using the courier company’s online tracking system, however, for some larger bulkier items the carriers do not offer an online tracking system.
Please see below for estimated transit times once your items are dispatched from our warehouse:
- Brisbane 1-2 days
- Sydney 2-3 days
- Melbourne 2-4 days
- Adelaide 3-4 days
- Perth 6-10 days
- Tasmania 5-6 days
- Northern Territory 8-14
If an order was dispatched using a national freight company such as Direct Freight, you will receive an email with a consignment number which can be tracked online.
You are responsible for ensuring there is adequate access and entry to the site to allow the delivery of the products.
Upon payment of the freight charges, customers goods are insured under our freight insurance policy for any damages which may occur during transit. If your item(s) appear to arrive damaged please do as follows;
- If the packaging is damaged please take several clear photos.
- If an item is damaged once packaging is removed, please take several clear photos of the damage(s) to item.
- Submit the photos to firstname.lastname@example.org WITHIN 24 HOURS of receiving the items.
If Cosy Cribs do not receive the photos of any damage(s) caused during transit within 24hrs of receiving delivery, no insurance claim can be made and we cannot reimburse or replace any damaged goods.
If Cosy Cribs is unable to source or deliver the Goods as ordered by you, Cosy Cribs may cancel your order and provide you with a refund.
Please email email@example.com if you have any queries or special requests on shipping and delivery.