PRE-ORDER means that the product is not currently in stock. However, you can still place your order as per normal if you'd like to secure your stock before the item sells out.
The main benefit of pre-ordering is that you will secure your pieces instead of risking the item becoming sold out shortly after it comes back in stock.
Please note that demand can be very high on certain items and frequently they can sell out completely via pre-order before they physically arrive in stock. This is also the main reason why we offer pre-order
ETA means estimated time of arrival and is a reference only. The ETA can vary but this will be specified in the product's description for each individual item.
Any item with an ETA is a Pre-order product. Purchasing an item with a ETA means the customers understands the item is NOT IN STOCK and understands they are on the waiting list for when stock arrives.
Refunds for any pre-orders may only be issued as a store credit in the form of a gift card. This gift card may be used at any time by anyone you choose. This gift card will not have an expiry date so there is no rush to use it.
Please note that an estimation is not precisely accurate but rather an approximate date of stock arrival. However, we do our best to ensure our ETAs are as accurate as possible. ETAs are subject to change according to actual shipments. Therefore, we are not liable for any delays that may occur but we promise we will do everything we can to deliver your item to you as fast as possible. Please check the ETA regularly on our product page.
If you have any more questions regarding our pre-order policy, please email us at firstname.lastname@example.org